Your contact center, reimagined for the cloud.
Build, migrate or transform your CCaaS platform — Genesys Cloud, AWS Connect, Avaya. A senior team, measurable ROI, zero service interruption.
Official ExpertiaX partnerTHEY TRUST US
TOTAL FOCUS: CCAAS & CUSTOMER EXPERIENCE
Four expertises, one obsession.
VENDOR CERTIFICATIONS
CCaaS & Customer Experience Specialists
We don't do ERP, BI or web development. We do CCaaS. CX. Full stop. Better to excel in one domain than be mediocre across ten.
Genesys / AWS Connect / Avaya Cloud Migration
We migrate to the cloud in 8 to 12 weeks, without cutting a single line.
DetailsReduce customer friction = increase conversion
We diagnose friction points, redesign journeys and measure the impact.
DetailsAutomate 60% of simple requests
We deploy intelligent voicebots and chatbots that handle routine queries, freeing agents for complex cases.
DetailsCloud architecture to support CCaaS
We design the complete architecture: network, security, resilience, disaster recovery.
DetailsCASE STUDIES
Three recentmissions.
View all cases →BANKING SECTOR
A Moroccan banking leader
400 agents · Casablanca
CHALLENGE
End-of-life Avaya on-premise infrastructure, telecoms costs up 40% over three years, zero real-time reporting for supervisors.
MISSION
Migration to Genesys Cloud CX + Salesforce CRM integration
MEASURED RESULTS
“The phased 10% wave cutover allowed us to keep every line active. At no point did our customers notice the transition.”
— A Moroccan banking leader
INSURANCE SECTOR
A leading national insurer
150 agents
CSAT at 6.2/10, call abandonment rate at 34%, negative NPS. Customer journeys had not been reviewed in five years.
TELECOMS SECTOR
A major Moroccan operator
600 agents
65% of calls were about simple queries: account balance, tariff plans, invoices. Agents were overloaded with low-value volume.
MANIFESTO
The Moroccan partner for critical CX programs.
YASSINE ROGUI · PRACTICE LEADER & TECHNICAL PARTNER
18 years of CCaaS migration expertise. Here's how we do things differently.
- —Certified CCaaS architects
- —Casablanca-based support
- —Phased cutover
- —Commitment to results
3 PACKAGED OFFERS. FIXED PRICING. ZERO SURPRISES.
How to get started with One—X?
No endless proposals. No consultants billing by the hour. Clear packages with a fixed scope, transparent pricing and guaranteed timelines.
CCaaS Express Diagnostic
No commitment
30-min video call + report within 48h
FOR WHOM?
CIOs/CX Directors hesitating between Genesys/AWS/Avaya or seeking a second opinion on their current CCaaS project
WHAT'S INCLUDED
- 30-min video call with a senior CCaaS architect
- Quick analysis of current platform vs. requirements
- Technical feasibility assessment
- Budget & timeline ballpark
DELIVERABLES
- 5-page PDF report with recommendations
- Checklist: 10 critical points to verify before go-live
Complete CX & CCaaS Audit
~1,400 € ex. VAT
Deducted if you sign the project
Delivered within 2 weeks
FOR WHOM?
SMEs/Large enterprises with 20–200 agents who want to secure their decision before investing
WHAT'S INCLUDED
- Technical audit of existing platform (on-premise or cloud)
- Call flow & CRM integration mapping
- Omnichannel customer journey analysis
- Quantified ROI business case (current vs. future costs)
- Phased migration roadmap
- 1-hour executive presentation for the steering committee
DELIVERABLES
- 40+ page audit report (strengths/weaknesses/risks)
- Target technical architecture (HLD/LLD diagrams)
- Week-by-week go-live roadmap
- Detailed budget (licences + delivery + operations)
Turnkey CCaaS Migration
Fixed-price project (no time & materials)
8–12 weeks depending on complexity
FOR WHOM?
Contact centres with 50–500 agents who want to switch to Genesys/AWS/Avaya with no risk or downtime
WHAT'S INCLUDED
- Audit + Cloud architecture + Functional specifications
- CCaaS platform configuration (routing, IVR, reporting)
- CRM integrations (Salesforce, Dynamics, custom APIs)
- Phased agent migration (10% per wave, rollback plan)
- 2-day on-site training + post go-live coaching
- Intensive 30-day support (24/7 for the first week)
DELIVERABLES
- Operational platform with 99.95% SLA
- Complete operational documentation (admin + troubleshooting)
- Trained and autonomous teams
- Before/after migration KPIs (demonstrated ROI)
Quality commitment: if the promised results are not delivered, we fix it at our own cost. No hidden clauses. No budget overrun unless you request it.
FREE PDF + MONTHLY FIELD INSIGHTS
CCaaS migration checklist: 25 control points before go-live
Too many CCaaS migrations fail due to overlooked critical checkpoints. Download our checklist (free PDF) based on 18 years of field experience. Bonus: 1 email/month with field insights (no commercial spam).
CCaaS migration checklist — 25 critical points (PDF)