ABOUT
The Moroccan partner for critical CX programs
One-X Technology was born from a simple observation: major Moroccan companies needed a local, senior, grounded CCaaS partner — not a distant subsidiary or a passing consultant.
Official ExpertiaX partnerOUR STORY
18 years of expertise in service of Morocco
Yassine Rogui spent 18 years leading CX and CCaaS programmes for leading organisations in France, Europe and internationally — across luxury, finance, telecoms and insurance. 400 projects. Teams of 10 to 600 agents. Genesys, Avaya and AWS Connect platforms in their most complex configurations.
In 2024, he founded One-X Technology in Casablanca with a conviction: major Moroccan companies deserve the same level of expertise as their European counterparts, delivered locally, in French and Arabic, in the right time zone.
One-X Technology is an official commercial partner of ExpertiaX, the reference CX & CCaaS consultancy in France and Europe. This relationship guarantees access to the best European standards while grounding every engagement in the realities of the Moroccan market.
Independent Moroccan legal entity · Casablanca · contact@onex-technology.com
OUR VALUES
Rigour · Vision · Roots
Rigour
We document everything. HLD/LLD architecture, load tests, rollback plans. Nothing is left to chance. Our reputation is built on the predictability of our deliveries.
Vision
We step back where others rush to propose. Recommending Genesys when AWS Connect better fits your context: that is our added value. Objectivity over complacency.
Roots
Being in Casablanca is not a logistical detail. It is a conviction. Understanding BAM (Bank Al-Maghrib, Moroccan central bank), ACAPS (Moroccan insurance regulator), the dynamics of major Moroccan accounts — from the inside, not from Paris.
CERTIFICATIONS & STACK
Certified expertise, mastered platforms
CERTIFICATIONS
TECHNICAL STACK
PRACTICE LEADER
Yassine Rogui
Yassine Rogui is a CCaaS architect and Practice Leader at One-X Technology. He personally leads every critical engagement — from the audit phase through to post go-live support.
Trained on the most demanding platforms (Genesys, Avaya, AWS Connect), he has led deployments for major players in international luxury, private banking and telecoms in France, Belgium, Switzerland and Morocco.
His conviction: a successful CCaaS project is not a technology question, it is a question of method and people. The architecture serves the agents, the supervisors and the end customer.
They trust us
Discover the reviews from managers, architects and executives who have worked with Yassine on international CCaaS and CX projects.
"I collaborated with Yassine for over a year on international contact centre projects in the luxury sector. His technical expertise combined with business acumen allows him to design innovative solutions perfectly aligned with client challenges. An architect capable of translating business needs into concrete, differentiating offerings."
Sebastien L.
Business Manager
Luxury & Telecoms Sector
International CCaaS projects (2023–2024)
"Yassine was a key contributor to our international pre-sales team. His ability to understand client expectations and translate them into robust technical proposals is exceptional. He always delivers on time, with a creative touch that makes the difference. A committed, precise and persuasive professional."
Josquin V.
Head of International Pre-Sales
International Telecoms
CCaaS solutions pre-sales team
"I worked with Yassine on several contact centre deployment projects. His professionalism, rigorous project management and technical mastery of Avaya platforms were decisive. His advice and solutions enabled us to deliver on time. In three words: professional, available, competent."
Abdelmajid E.
Contact Center Architect
International Telecom Group
Avaya CCaaS deployments
"Yassine has always been an invaluable resource for our sales teams. In his pre-sales engineer role, his deep technical knowledge and project management skills were true assets with our clients. A professional capable of turning commercial opportunities into technical successes."
Guillaume D.
Chief Executive Officer
IT & Telecoms Services
Pre-sales & CCaaS project delivery
"Yassine was an exceptional mentor during our Avaya deployment projects. His technical expertise, quick learning ability and availability allowed me to develop a solid command of Avaya telephony. A professional who is both rigorous and approachable, skilled at sharing his expertise with genuine care."
Stephan O.
IT Platform Manager
Banking Sector
Avaya VoIP deployments
"I had the privilege of working with Yassine as a business partner and colleague. He is a calculated risk taker, pragmatic leader and realist who understands future upcoming technology with Avaya while taking note of the more acute details. He is a hard worker and value creator in the truest sense."
Arvind T.
Sr. CSM Account Manager
Cloud & AI Strategy
Avaya international partnership (2015)
Over 17 years of CCaaS and CX expertise. Looking to modernise your contact centre?
Let's discuss your project
A first 30-minute exchange with Yassine. No commitment. To understand your context and see if we can help you.