4 PHASES. 8 TO 12 WEEKS. ZERO IMPROVISATION.
Our method: from audit to secure go-live
No improvisation, no empty promises. Fixed timeline, clear milestones, secure delivery. You know exactly where you're going.
Official ExpertiaX partnerWe diagnose before we prescribe
Technical audit of existing platform. Call flow mapping. Integration analysis. Quick win identification. At the end: quantified business case, projected ROI, validated action plan. No blind proposals.
We design the target architecture
Detailed cloud architecture. Functional specifications. Optimised customer journey design. Phased migration plan. Test strategy. Everything is documented before touching a single configuration line.
We deploy without breaking what exists
Platform configuration. CRM integrations. Progressive agent migration (10% per wave). Load testing. On-site training. Final DNS cutover. Intensive post go-live support (24/7 for the first week). You sleep soundly.
We optimise & train your teams
KPI monitoring. Performance analysis. Configuration adjustments. Feature evolution. Progressive skills transfer to your IT teams. Goal: making you autonomous. No endless dependency.
How we work together
Complete CCaaS Diagnostic
Not sure where to start? Technical audit of existing platform, flow mapping, quantified business case, recommended roadmap. Delivered within 2 weeks. Fixed fee 15,000 MAD ex. VAT (~1,400 €), deducted if you sign the implementation.
End-to-end CCaaS Delivery
From audit to secure go-live. Global fixed fee including architecture, configuration, CRM integrations, training, 30-day post go-live support. Fixed timeline, controlled budget, zero surprises.
Post go-live run & evolution
Level 3 support, KPI optimisation, feature evolution, continuous training. Monthly retainer or custom arrangement based on needs. Goal: progressive skills transfer to your teams (full autonomy within 6–12 months).
Ready to get started?
A free 30-min diagnostic with a senior CCaaS architect. No commitment. We'll tell you honestly whether we can help you.